Privacy Policy

Last updated: July 7, 2026

Haven Café ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website havencafephl.com, place an order, sign up for our email or SMS communications, or interact with us in any way. Please read it carefully. If you do not agree with the terms of this policy, please do not use our services.

1. Information We Collect

We may collect the following types of information:

• Personal identifiers — your name, email address, phone number, and mailing address when you provide them voluntarily (e.g., when signing up for our email list, placing a catering inquiry, or opting into SMS communications).
• Order and transaction data — information related to your online orders, including items purchased, order history, and payment confirmation (processed securely through Square).
• Communications data — messages you send us via our contact form, email, or SMS.
• Usage data — standard web analytics data such as your browser type, pages visited, time spent on the site, and referring URL. This data is collected in aggregate and is not linked to personally identifiable information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your catering or online orders
• Send you email newsletters, promotions, and updates about Haven Café (only if you have opted in)
• Send you SMS text messages about specials, events, and updates (only if you have explicitly opted in)
• Respond to your inquiries and provide customer support
• Improve our website, menu, and overall service
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Email Communications (Mailchimp)

We use Mailchimp, a third-party email marketing platform operated by Intuit, to manage our email subscriber list and send marketing communications. When you subscribe to our email list, your name and email address are stored on Mailchimp's servers and processed in accordance with Mailchimp's Privacy Policy.

You may unsubscribe from our email communications at any time by clicking the "Unsubscribe" link at the bottom of any email we send, or by contacting us directly at havencafephl@gmail.com.

4. SMS / Text Message Communications

Haven Café offers an optional SMS messaging program to keep you informed about weekly specials, new menu items, catering deals, and café news.

• Consent: By providing your mobile phone number and opting in to receive SMS messages from Haven Café, you expressly consent to receive recurring automated text messages from us at the number provided. Consent is not a condition of purchase.
• Message frequency: Message frequency may vary. You can expect to receive no more than 4–6 messages per month.
• Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opting out: You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and will receive no further SMS communications from us.
• Help: For help, reply HELP to any SMS message or contact us at havencafephl@gmail.com or (973) 735-7308.
• No sharing: We do not share your mobile phone number with third parties for their own marketing purposes.

Supported carriers are not liable for delayed or undelivered messages.

5. Online Ordering (Square)

Online orders are processed through Square via havencafephl.square.site. Payment information is collected and processed directly by Square and is subject to Square's Privacy Policy. We do not store your payment card details on our servers.

6. Cookies and Tracking

Our website may use cookies — small text files stored on your device — to improve your browsing experience and gather basic analytics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some features of our site may not function as intended.

We do not use tracking technologies for targeted advertising.

7. Third-Party Services

We use the following third-party services, each governed by their own privacy policies:

• Mailchimp (Intuit) — email marketing. Privacy Policy
• Square — online ordering and payment processing. Privacy Policy
• Google Maps — embedded map on our Contact page. Privacy Policy
• Netlify — website hosting. Privacy Policy

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies directly.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Email and SMS subscriber data is retained until you unsubscribe or opt out.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at havencafephl@gmail.com.

11. Security

We implement reasonable administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.